Privacy Policy
At Hephaestudio, we are committed to ensuring the confidentiality, protection, and security of the personal data our clients provide through our contact form and communication channels, in compliance with the applicable data protection regulations, specifically the General Data Protection Regulation (GDPR) and the Organic Law 3/2018, of December 5, on Personal Data Protection and the guarantee of digital rights (LOPDGDD).
1. Data Controller
The data controller is Hephaestudio S.L., located at Pasaje Penyal de Ifach, 20D, Paterna (46980) Valencia, with NIF B70924337. For any questions or requests related to the processing of your data, you can contact us via email at info@hephaestudio.com or by phone at +34 644 580 521.
2. Data Collected
Through the contact form available on our website, we collect the following minimum personal data to manage inquiries and requests from our clients:
- Name
- Phone number
- Subject of the inquiry
If the client decides to place an order, additional data will be requested for invoicing and delivery of the personalized product:
- Personal data: Name, surname(s).
- Tax data: Tax Identification Number (NIF or CIF).
- Billing and delivery address.
3. Purpose of Processing
The data provided will only be used to:
- Manage inquiries received through the contact form.
- Maintain communication with the client via email, phone, or WhatsApp.
- Process orders and issue the corresponding invoices.
- Deliver the personalized product to the address provided by the client.
4. Legal Basis for Processing
The legal basis for the processing of personal data is the client's consent, obtained when they voluntarily provide their data through the contact form and subsequent communications to formalize the order.
5. Data Retention
The personal data provided will not be stored in any database or shared with third parties, except as necessary to comply with legal and tax obligations arising from invoicing. The data will only be retained in the communication channels used (email, phone, or WhatsApp) and will be deleted once the purpose for which it was collected is fulfilled, unless there is a legal obligation to retain it for a specific period.
6. User Rights
Clients can exercise their rights of access, rectification, erasure, restriction of processing, data portability, and objection with respect to their personal data by sending a written request to info@hephaestudio.com or through the aforementioned contact methods. They also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they believe their personal data has been processed in violation of the current regulations.
7. Data Security
We are committed to implementing the necessary technical and organizational measures to ensure the security of personal data and prevent its alteration, loss, unauthorized processing, or access, in line with the requirements established by data protection regulations.
Cookie Policy
On our website, Hephaestudio, we use cookies to enhance the user's browsing experience and offer personalized services. Below, we explain what cookies are, what types we use, and how you can manage them.
1. What Are Cookies?
Cookies are small text files stored on the user's device when browsing our website. These files allow us to remember information about your visit, such as your preferred language, session duration, and other settings that can facilitate and improve your browsing experience.
2. Types of Cookies We Use
On our website, we use the following types of cookies:
- Technical cookies: These are essential for the functioning of the website and allow the user to navigate through the page and use basic functions, such as accessing secure areas or remembering the selected language.
- Personalization cookies: These allow us to remember certain user preferences, such as language or screen settings, to offer a more convenient and tailored experience.
- Analytics and statistics cookies: We use Google Tag Manager to manage cookies from Google Analytics and Google Search Console for analysis and statistics purposes. These cookies allow us to measure how users interact with our website, obtain reports on performance, and improve our services based on the collected data. The information collected is completely anonymous and does not allow users to be identified individually.
3. Cookie Management
When accessing our website, the user can accept or reject the use of cookies through the corresponding banner. At any time, the user can configure their browser to accept or block cookies, or to notify them before storing them. However, if the user decides to block or delete some cookies, certain functions of the website may not be available or may not work correctly.
Below, we provide links to the cookie configuration guides of the main browsers:
4. Cookie Policy Updates
We reserve the right to update this Cookie Policy according to any changes that may occur in the configuration of the cookies we use or legal requirements. Therefore, we recommend reviewing this policy regularly.
With these privacy and cookie policies, Hephaestudio S.L. complies with the provisions of current data protection regulations and guarantees transparency in the processing of its users' personal information.